Member Relations Coordinator

Springfield, IL | Full-time


Company Overview

Since 1925, Federated Fiducial has been providing a variety of business services to funeral homes. Federated Fiducial supports more than 1300 clients. In size, the clients range from small rural operations to large volume firms conducting more than 1000 funerals annually.

Federated became a part of the Fiducial family in late 2011. Fiducial, founded in France in 1970, is a major provider of financial services (Business Counseling, Bookkeeping, Payroll and Tax Preparation & Advisory Services) to small businesses and their owners. As a trusted advisor to entrepreneurs, Fiducial provides the financial back office infrastructure to clients, allowing them to focus on what they do best:  serve their customers.


Position Overview

The Member Relations Coordinator is responsible for various duties associated with the new member onboarding process and customer service.  Specific duties include:

  • Assist in the compilation and dissemination of information related to the set-up of new members.
  • Management of member email authorizations.
  • Customer service related to integration of new members to IT tools.
  • Provide back-up for the creation, editing and ordering of member forms and documents.
  • Research regarding regulations as they apply to member forms and documents.
  • Provide back-up for member billing function.
  • Various other duties as assigned


Desired Skills/Experience/Attributes

Excel, Word, InDesign & Acrobat experience a plus.  Will train right candidate.  Organization and time management skills.  Knowledge of general office equipment.  Attention to detail & ability to self-review.


Education, Certificates, Licenses, Registrations

Associates degree required, bachelor’s degree preferred.  Will consider candidates possessing associate’s degree and applicable experience.  Qualified candidate should be technologically savvy, organized and possess a high attention to detail.  Ability to communicate with clients and coworkers via email and phone in a professional manner.