IT Client Services Engineer-Columbia, MD (Cloud-Xpress)

Columbia, Maryland, United States Full-time


IT Client Services Engineer

Columbia, MD


Company Overview

Cloud-Xpress, a Fiducial company, is the #1 company in France for managed Cloud services providing powerful, easy to use yet highly scalable and effective cloud Technology services to a broad client base. The Cloud services offered cover a full range of IT solutions - Internet and network, VoIP, servers, email, virtual desktops, SaaS and files. Fiducial’s Cloud-Xpress brand recently expanded its presence into Columbia, MD supporting the US client base.

Position Overview

Cloud-Xpress is looking for an IT Client Services Engineer to support our growing cloud technology client base. The successful candidate will have solid server side network and system administration skills and a strong commitment to the highest quality of client support; and will supervise a 3-person help desk team.  This is an excellent opportunity to join a growing company looking for amazing talent.

Desired Skills/ Experience/Attributes

  • 3+ years of experience in a technical support role including phone support
  • 2+ years of experience in network or system engineering and administration
  • Expert level experience and understanding of VMware (vSphere + VDI View / Horizon)
  • Solid understanding and experience with Systems : Windows Server; Linux; MS Exchange; Backup software
  • Solid understanding and experience with Networks : WAN/LAN TCP/IP; BGP; Security; VOIP
  • Supervisory experience necessary
  • Strong attention to detail
  • Excellent verbal and written communications skills
  • Dedicated and hard working with a drive to learn and succeed
  • The ability to work within deadlines
  • Good customer service skills  with the ability to work with customers face to face and over the telephone
  • Strong Team player with a willingness to support colleagues to get the job done
  • Ability to provide periodic “on call” client support

Education, Certificates, Licenses, Registrations

  • Bachelors degree in Computer Science or relevent field preferred
  • VMware VCP certification preferred
  • Cisco CCNA certifications prefered
  • Microsoft certifications preferred



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